Terms of Service

SilverLeaf Bio

Effective Date: 06/14/2026

1. Acceptance of Terms

Welcome to SilverLeaf Bio.

These Terms of Service (“Terms”) govern your access to and use of the SilverLeaf Bio website, products, services, educational content, customer accounts, and related transactions.

By accessing the website, creating an account, placing an order, submitting information, or otherwise interacting with SilverLeaf Bio, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you must discontinue use of the website immediately.

2. Eligibility

To use this website or purchase products from SilverLeaf Bio, you must:

• Be at least nineteen (19) years of age.
• Be legally capable of entering into binding agreements.
• Comply with all applicable laws and regulations within your jurisdiction.

SilverLeaf Bio reserves the right to request age verification and may refuse service where eligibility cannot be reasonably verified.

3. Research Use Only

Products sold by SilverLeaf Bio are offered strictly for laboratory, analytical, educational, and scientific research purposes.

Products are not intended for:

• Human consumption
• Veterinary use
• Medical use
• Diagnostic use
• Therapeutic use
• Disease treatment
• Disease prevention
• Disease cure

Customers acknowledge and agree that they are solely responsible for ensuring compliance with all applicable laws and regulations governing the purchase, possession, storage, transportation, and use of products.

For additional information, please review our Research Disclaimer.

4. Customer Accounts

Customers may create an account to access certain website features.

Customers are responsible for:

• Maintaining the confidentiality of login credentials.
• Restricting access to their account.
• Ensuring account information remains accurate and current.
• All activities occurring under their account.

SilverLeaf Bio shall not be liable for losses resulting from unauthorized account access arising from a customer’s failure to maintain account security.

5. Orders and Acceptance

Submission of an order does not guarantee acceptance.

SilverLeaf Bio reserves the right to:

• Refuse any order.
• Cancel any order.
• Limit quantities.
• Restrict purchases.
• Request additional verification.

Orders are considered accepted only after processing and shipment confirmation.

6. Pricing and Product Availability

While SilverLeaf Bio makes reasonable efforts to ensure accurate pricing and inventory information, errors may occur.

SilverLeaf Bio reserves the right to:

• Correct pricing errors.
• Correct product information errors.
• Cancel orders containing inaccurate pricing.
• Refund payments associated with affected orders.

Inventory quantities are estimates only and are not guaranteed.

7. Inventory Shortages

If a product becomes unavailable after an order has been placed, SilverLeaf Bio will attempt to contact the customer.

Available resolutions may include:

• Waiting for inventory replenishment.
• Partial shipment.
• Refund of unavailable items.
• Other mutually agreed solutions.

SilverLeaf Bio reserves the right to determine available options based on the circumstances.

8. Payment Verification and Fraud Prevention

SilverLeaf Bio reserves the right to review, delay, hold, or cancel any order suspected of:

• Fraudulent activity
• Unauthorized payment activity
• Chargeback abuse
• Identity misrepresentation
• Suspicious purchasing behavior
• Policy violations

Additional verification may be requested before shipment.

Failure to provide requested information may result in order cancellation.

9. Shipping and Delivery

Shipping policies are governed by the separate Shipping Policy document.

Customers acknowledge and agree that:

• Shipping times are estimates only.
• Carrier delays may occur.
• Delivery dates are not guaranteed.
• Signature confirmation may be required.

Customers are solely responsible for providing accurate shipping information.

10. Order Cancellations

Orders may be cancelled prior to shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and may not be possible.

SilverLeaf Bio reserves the right to cancel any order at its sole discretion.

11. Returns and Refunds

All sales are final.

SilverLeaf Bio does not accept:

• Returns
• Exchanges
• Change-of-mind refunds

Exceptions may apply in limited circumstances as described within the Refund Policy.

12. Intellectual Property

All content on the SilverLeaf Bio website, including but not limited to:

• Logos
• Trademarks
• Product names
• Graphics
• Photographs
• Educational content
• Website design
• Text
• Software
• Code
• Videos
• Downloads

is the property of SilverLeaf Bio or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or exploited without prior written consent.

13. Website Use Restrictions

Users agree not to:

• Violate applicable laws.
• Attempt unauthorized access.
• Interfere with website functionality.
• Distribute malicious software.
• Scrape website content.
• Use automated systems to access the website without authorization.
• Misrepresent their identity.
• Submit false information.

SilverLeaf Bio reserves the right to investigate violations and take appropriate action.

14. Educational Content

SilverLeaf Bio may provide educational articles, calculators, guides, FAQs, videos, illustrations, and other informational resources.

All educational content is provided solely for general educational purposes.

Educational content:

• Is not medical advice.
• Is not treatment advice.
• Is not dosing advice.
• Does not establish a professional relationship.

Users should seek qualified professional advice where appropriate.

15. Account Suspension and Termination

SilverLeaf Bio reserves the right to suspend, restrict, terminate, or refuse service to any customer account at its sole discretion.

Reasons may include:

• Fraud
• Chargeback abuse
• Policy violations
• Harassment
• Abuse of staff
• Misrepresentation
• Security concerns
• Any activity deemed harmful to SilverLeaf Bio

Termination does not eliminate outstanding obligations owed by either party.

16. Third-Party Services

The website may contain links, integrations, payment processors, analytics tools, shipping carriers, or other third-party services.

SilverLeaf Bio is not responsible for:

• Third-party content
• Third-party availability
• Third-party privacy practices
• Third-party service interruptions

Use of third-party services is at the user’s own risk.

17. Limitation of Liability

To the fullest extent permitted by applicable law, SilverLeaf Bio and its owners, directors, officers, employees, contractors, affiliates, suppliers, and representatives shall not be liable for:

• Indirect damages
• Consequential damages
• Special damages
• Incidental damages
• Punitive damages
• Loss of profits
• Loss of business
• Data loss
• Service interruptions
• Shipping delays
• Carrier errors

arising from the use of the website, products, services, educational materials, or transactions.

SilverLeaf Bio’s total cumulative liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

18. Indemnification

Customers agree to indemnify, defend, and hold harmless SilverLeaf Bio and its affiliates from any claims, losses, damages, liabilities, costs, and expenses arising from:

• Violation of these Terms.
• Misuse of products.
• Violation of applicable laws.
• Misuse of the website.
• Customer negligence.

19. Force Majeure

SilverLeaf Bio shall not be liable for delays, failures, or interruptions caused by events beyond its reasonable control, including:

• Natural disasters
• Weather events
• Carrier disruptions
• Government actions
• Supply chain interruptions
• Internet outages
• Labor disputes
• Acts of war
• Public emergencies

20. Modifications

SilverLeaf Bio reserves the right to modify, update, suspend, discontinue, remove, replace, or change:

• Products
• Services
• Educational content
• Rewards programs
• Pricing
• Website functionality
• Policies
• Terms

at any time and without prior notice.

Continued use of the website constitutes acceptance of any changes.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from these Terms or use of the website shall be subject to the jurisdiction of the courts of Ontario, unless otherwise required by applicable law.

22. Contact Information

Questions regarding these Terms may be submitted through:

• Website Contact Form
• Customer Support Email

as provided on the Contact Us page.

23. Entire Agreement

These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy, and Research Disclaimer, constitute the entire agreement between SilverLeaf Bio and the customer regarding use of the website and related services.