Shipping Policy

SilverLeaf Bio

Effective Date: 06/14/2026

1. Introduction

This Shipping Policy outlines the shipping procedures, delivery expectations, customer responsibilities, and shipping-related terms governing orders placed through SilverLeaf Bio.

By placing an order, customers acknowledge and agree to the terms outlined in this Shipping Policy.

This policy should be read together with the:

Terms of Service
Privacy Policy
Refund Policy
Research Disclaimer

2. Shipping Territory

SilverLeaf Bio currently ships to addresses within Canada only.

Orders requesting shipment outside of Canada may be refused, cancelled, or refunded at SilverLeaf Bio’s sole discretion.

Customers are responsible for ensuring that products may be legally purchased, possessed, received, and stored within their province or jurisdiction.

SilverLeaf Bio makes no representation regarding legality within any specific jurisdiction.

3. Order Processing Times

Orders are typically processed within:

2–5 business days

after payment has been successfully received and verified.

Processing times are estimates only and may vary due to:

Order volume
Inventory availability
Fraud verification
Carrier schedules
Holidays
Weather events
Supply chain disruptions
Other circumstances beyond SilverLeaf Bio’s control

SilverLeaf Bio does not guarantee shipment dates or delivery dates.

4. Shipping Carriers

SilverLeaf Bio may utilize one or more third-party shipping providers to deliver customer orders.

Carrier selection is determined at the sole discretion of SilverLeaf Bio.

Customers acknowledge that once a package has been transferred to a shipping carrier, delivery performance is subject to the carrier’s operations and procedures.

5. Signature Requirement

All shipments require a signature upon delivery.

Customers are responsible for ensuring that:

An authorized recipient is available.
The delivery address can accept deliveries.
The shipment can be signed for when presented.

SilverLeaf Bio is not responsible for delivery issues resulting from the absence of an authorized recipient.

6. Customer Responsibility for Shipping Information

Customers are solely responsible for providing:

Accurate names
Accurate shipping addresses
Accurate postal codes
Accurate contact information

SilverLeaf Bio will ship orders using the information supplied by the customer.

Customers acknowledge that incorrect or incomplete shipping information may result in:

Delivery delays
Returned shipments
Misdelivery
Failed delivery attempts

SilverLeaf Bio shall not be responsible for losses arising from inaccurate customer-provided information.

7. Address Changes

Customers may request shipping address corrections or modifications before shipment.

SilverLeaf Bio will make reasonable efforts to accommodate such requests where possible.

Once an order has been shipped, SilverLeaf Bio cannot guarantee:

Address modifications
Package interception
Carrier redirection
Delivery rerouting

Customers are encouraged to review shipping information carefully before submitting an order.

8. Shipping Notifications and Tracking

Where tracking services are available, customers may receive:

Shipping confirmation
Tracking numbers
Delivery updates

Tracking information is provided as a convenience only.

SilverLeaf Bio is not responsible for:

Tracking delays
Tracking inaccuracies
Carrier system interruptions

Customers should contact the carrier directly regarding specific tracking inquiries where appropriate.

9. Delivery Estimates

Any delivery estimates displayed on the website, during checkout, or within communications are estimates only.

Actual delivery times may vary.

Factors affecting delivery include:

Carrier operations
Weather conditions
Seasonal shipping volume
Service interruptions
Regional accessibility
Regulatory delays

Delivery estimates are not guarantees.

10. Damaged Shipments

Customers must inspect shipments immediately upon receipt.

If a shipment contains:

Broken vials
Cracked containers
Leaking products
Shipping damage
Packaging damage affecting product integrity

the customer must notify SilverLeaf Bio within:

24 hours of signing for delivery

Claims submitted after this period may be denied.

Required Documentation

Damage claims must include clear photographs of:

The shipping box
Shipping label
Internal packaging
Damaged products
Visible damage

SilverLeaf Bio reserves the right to request additional information where necessary.

Resolution

Verified shipping damage may be resolved through:

Replacement shipment
Store credit
Alternative resolution

at the sole discretion of SilverLeaf Bio.

11. Lost Shipments

If a shipment is believed to be lost prior to delivery, customers should contact SilverLeaf Bio.

SilverLeaf Bio may investigate the shipment and review:

Tracking history
Carrier information
Delivery confirmation status
Signature records

Carrier delays, tracking interruptions, weather events, and operational delays do not automatically constitute a lost shipment.

Lost Shipment Resolution

If a shipment is confirmed lost in transit and no delivery confirmation or signature exists, SilverLeaf Bio may provide:

Replacement shipment
Store credit
Other reasonable resolution

at its sole discretion.

12. Refused Deliveries

Customers who refuse delivery of a shipment may not be eligible for a refund.

Any resolution involving refused shipments shall be determined at the sole discretion of SilverLeaf Bio.

Shipping fees, carrier charges, and administrative costs may be deducted from any approved resolution.

13. Undeliverable Packages

Packages returned due to:

Incorrect addresses
Incomplete addresses
Failed delivery attempts
Refusal of delivery

may be subject to additional shipping charges before reshipment.

SilverLeaf Bio reserves the right to determine whether reshipment is available.

14. Inventory Availability

Inventory levels are not guaranteed.

In the event that a purchased product becomes unavailable after an order has been placed, SilverLeaf Bio will contact the customer to discuss available options.

Possible resolutions include:

Waiting for restock
Partial shipment
Refund of unavailable items
Alternative mutually agreed resolution

15. Force Majeure Events

SilverLeaf Bio shall not be liable for shipping delays, interruptions, or failures caused by events beyond its reasonable control, including:

Severe weather
Natural disasters
Carrier disruptions
Labor disputes
Public emergencies
Government actions
Supply chain interruptions
Internet outages
Transportation failures

Delivery schedules may be affected during such events.

16. Limitation of Liability

To the fullest extent permitted by law, SilverLeaf Bio shall not be liable for:

Carrier delays
Delivery interruptions
Shipping service failures
Consequential damages
Indirect damages
Lost profits
Business interruption

arising from shipment or delivery of customer orders.

SilverLeaf Bio’s maximum liability shall not exceed the amount paid for the affected order.

17. Changes to This Policy

SilverLeaf Bio reserves the right to update, modify, replace, or revise this Shipping Policy at any time.

Changes become effective upon publication to the website.

Continued use of the website constitutes acceptance of any revised policy.

18. Contact Information

Questions regarding shipping or delivery may be submitted through:

Website Contact Form
Customer Support Email

as listed on the Contact Us page.

19. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes relating to this policy shall be subject to the jurisdiction of the courts of Ontario unless otherwise required by applicable law.