SUPPORT
How Can We Help?
Questions about orders, shipping, account access, payments, or educational resources? Get quick answers from NOVA, browse common support topics, or send a message to the SilverLeaf Bio team.
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Frequently Asked Questions
SilverLeaf Bio orders are normally processed within 2–5 business days. Processing time is an estimate and may be affected by weekends, holidays, payment confirmation, or unusually high order volume.
Shipping is $20 on orders under $300.
Orders of $300 or more qualify for free shipping, based on the qualifying cart total shown at checkout.
SilverLeaf Bio currently ships within Canada only.
Orders are normally shipped using Canada Post Xpresspost and require a signature at delivery.
A shipping label can be created before Canada Post physically accepts the package.
This means you may receive tracking information before movement appears in the carrier system. Once Canada Post accepts the shipment, tracking updates should begin appearing as it moves through the network.
SilverLeaf Bio currently accepts:
- Interac e-Transfer
- Bitcoin
Bitcoin is treated as a standard payment method. There is currently no automatic Bitcoin discount.
The Buy 4 Get 1 Free promotion applies to qualifying peptide products.
Add five qualifying peptides to your cart and the lowest-priced qualifying peptide becomes free.
Support products such as BAC water do not qualify as the free peptide item.
Contact SilverLeaf Bio as soon as possible if you need to change:
- an address
- a quantity
- a product
- or cancel an order
Changes are not guaranteed once fulfillment has begun, and cancellation may no longer be possible after the package has entered the carrier network.
If you need help, use Nova above to prepare a Customer Service request.
Use the Customer Service option above and provide:
- your name
- email address
- order number, if available
- a description of the issue
Photos can also be helpful for damaged or incorrect items.
SilverLeaf Bio will review the situation before determining the appropriate resolution.
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SilverLeaf Bio products and educational materials are provided within a research and educational framework.
Information on the website is intended to explain peptide science, biological mechanisms, research findings, and laboratory-related concepts. It should not be treated as individualized medical advice, diagnosis, treatment guidance, or personal dosing instruction.
SilverLeaf Bio may be able to assist with larger or bulk orders depending on the products, quantities, and current availability.
Because these requests can vary, bulk pricing or special arrangements are reviewed individually rather than automatically applied at checkout.
For larger-order inquiries, please use the Customer Service option above and include:
- the products you are interested in
- the approximate quantities
- any timing requirements
- your contact information
Our team can review the request and let you know what options may be available.
That gives you a good commercial signal without locking SilverLeaf into a published bulk-discount structure.

Shipping Policy
Learn about delivery timelines, free shipping, and signatures.

Research Standards & Product Use Policy
Understand our commitment to scientific accuracy and responsible communication.

Learning Hub
Explore educational articles, peptide profiles, and peptide biographies.