Privacy Policy

SilverLeaf Bio

Effective Date: 06/14/2026

——————-

1. Introduction

SilverLeaf Bio respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how SilverLeaf Bio collects, uses, stores, discloses, and protects information obtained through our website, customer accounts, communications, and transactions.

By accessing the SilverLeaf Bio website, creating an account, submitting information, or placing an order, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

SilverLeaf Bio may collect information directly from customers as well as information automatically collected through website use.

Information collected may include:

Personal Information

• First name
• Last name
• Email address
• Telephone number
• Shipping address
• Billing address

Account Information

• Username
• Password (encrypted)
• Account preferences
• Account activity

Order Information

• Products purchased
• Order history
• Transaction details
• Shipping information
• Customer support communications

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Referring website information

Analytics Information

• Page visits
• Session duration
• Website interactions
• Navigation behavior

3. How We Use Information

SilverLeaf Bio may use collected information to:

• Process orders
• Fulfill shipments
• Verify customer identity
• Provide customer support
• Respond to inquiries
• Improve website performance
• Improve customer experience
• Prevent fraud
• Maintain account security
• Comply with legal obligations
• Analyze website performance
• Develop new products, services, and educational resources

Information is used only for legitimate business purposes.

4. Marketing Communications

SilverLeaf Bio follows an opt-in marketing model.

Customers will only receive promotional or marketing communications if they have expressly consented to receive them.

Examples may include:

• Product announcements
• Educational updates
• Blog updates
• Promotional offers
• Rewards program updates
• Company news

Marketing consent may be withdrawn at any time.

Every marketing communication will include an unsubscribe mechanism where applicable.

5. Transactional Communications

Certain communications are necessary for the operation of the website and customer accounts.

These communications may include:

• Order confirmations
• Payment confirmations
• Shipping notifications
• Tracking information
• Account notifications
• Password resets
• Security alerts
• Customer service communications

Customers may receive these communications regardless of marketing preferences.

6. Cookies and Tracking Technologies

SilverLeaf Bio may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Remember login sessions
• Store shopping cart information
• Improve website performance
• Analyze website traffic
• Measure marketing effectiveness
• Improve customer experience

Users may disable cookies through browser settings, although certain website features may not function correctly.

7. Analytics Services

SilverLeaf Bio may utilize analytics tools and services to better understand website usage.

Analytics services may collect:

• Device information
• Browser information
• General location information
• Website activity data
• Referral information

Analytics information is used to improve website performance, customer experience, and business operations.

8. Payment Information

SilverLeaf Bio does not store complete payment card information on its servers.

Payment processing may be handled by third-party payment providers.

Payment providers maintain their own privacy and security policies.

Customers should review the policies of any payment providers used during checkout.

9. Information Sharing

SilverLeaf Bio does not sell customer personal information.

Information may be shared only when reasonably necessary with:

Service Providers

• Shipping carriers
• Payment processors
• Website hosting providers
• Email service providers
• Analytics providers
• Security providers

Legal Requirements

Information may be disclosed where required by:

• Applicable law
• Court orders
• Regulatory authorities
• Law enforcement agencies

or where disclosure is necessary to protect the rights, safety, or security of SilverLeaf Bio or others.

10. Data Security

SilverLeaf Bio implements reasonable administrative, technical, and organizational safeguards to protect personal information.

Security measures may include:

• SSL encryption
• Secure servers
• Account authentication
• Access controls
• Security monitoring
• Software updates

While reasonable efforts are made to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Data Retention

SilverLeaf Bio retains information only for as long as reasonably necessary to:

• Fulfill business purposes
• Maintain order records
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain tax records
• Protect business interests

Retention periods may vary depending on the type of information involved.

12. Account Deletion Requests

Customers may request deletion of their online account.

Upon verification of the request, SilverLeaf Bio will remove or deactivate account information where reasonably possible.

Certain information may be retained for:

• Legal compliance
• Tax requirements
• Fraud prevention
• Dispute resolution
• Business record keeping

Deletion of an account does not necessarily require deletion of all records associated with past transactions.

13. Customer Rights

Customers may request:

• Access to personal information
• Correction of inaccurate information
• Updating account information
• Withdrawal of marketing consent
• Account deletion requests

Requests may be submitted through customer support channels.

SilverLeaf Bio may require identity verification before processing certain requests.

14. Children’s Privacy

SilverLeaf Bio does not knowingly collect information from individuals under nineteen (19) years of age.

If SilverLeaf Bio becomes aware that information has been collected from a minor, reasonable steps will be taken to remove such information where appropriate.

15. Third-Party Websites

The SilverLeaf Bio website may contain links to third-party websites or services.

SilverLeaf Bio is not responsible for:

• Third-party content
• Third-party privacy practices
• Third-party security practices
• Third-party terms

Users should review the privacy policies of any third-party websites they visit.

16. International Data Transfers

Although SilverLeaf Bio currently serves customers within Canada, website infrastructure, software providers, hosting providers, analytics providers, and service providers may operate in jurisdictions outside Canada.

By using the website, customers acknowledge that information may be processed or stored in jurisdictions that may have privacy laws different from those of Canada.

17. Changes to This Privacy Policy

SilverLeaf Bio reserves the right to update, revise, replace, or modify this Privacy Policy at any time.

Changes become effective upon publication to the website.

Continued use of the website constitutes acceptance of updated policies.

18. Contact Information

Questions regarding this Privacy Policy may be submitted through:

• Website Contact Form
• Customer Support Email

as provided on the Contact Us page.

19. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from this Privacy Policy shall be subject to the jurisdiction of the courts of Ontario unless otherwise required by applicable law.

20. Related Policies

This Privacy Policy should be read together with:

• Terms of Service
• Shipping Policy
• Refund Policy
• Research Disclaimer

which collectively govern use of the SilverLeaf Bio website and related services.