Proudly Based in Canada | Premium Research Peptides for Modern Science
Refund Policy
SilverLeaf Bio
Effective Date: 06/14/2026
1. Introduction
This Refund Policy outlines the circumstances under which SilverLeaf Bio may provide refunds, replacements, store credits, or other resolutions.
By placing an order through SilverLeaf Bio, customers acknowledge and agree to the terms outlined in this Refund Policy.
This policy should be read together with the:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Research Disclaimer
2. All Sales Final
All sales are final.
Due to the nature of the products sold by SilverLeaf Bio, we do not accept:
- Returns
- Exchanges
- Change-of-mind refunds
- Buyer’s remorse claims
- Preference-based refund requests
Once an order has been processed and shipped, it is considered final.
3. Why Returns Are Not Accepted
To protect product integrity and customer safety, SilverLeaf Bio cannot verify:
- Storage conditions
- Handling conditions
- Environmental exposure
- Chain of custody
- Product integrity after delivery
For these reasons, returned products cannot be accepted or restocked.
4. Order Cancellations
Customers may request cancellation of an order prior to shipment.
SilverLeaf Bio will make reasonable efforts to accommodate cancellation requests received before shipment.
Once an order has shipped, cancellation requests cannot be guaranteed and may not be possible.
5. Eligible Exceptions
While all sales are generally final, SilverLeaf Bio may provide a replacement, store credit, refund, or other resolution in limited circumstances.
Examples may include:
- Verified shipping damage
- Incorrect item shipped
- Verified fulfillment error
- Approved lost-shipment resolution
All resolutions remain subject to review and approval.
6. Shipping Damage Claims
Customers must inspect all shipments immediately upon receipt.
Claims involving:
- Broken vials
- Cracked containers
- Leaking products
- Shipping damage
- Packaging damage affecting product integrity
must be reported within:
24 hours of signing for delivery
Claims submitted after this period may be denied.
Required Documentation
Damage claims must include clear photographs of:
- Shipping box
- Shipping label
- Internal packaging
- Damaged product
- Visible damage
SilverLeaf Bio reserves the right to request additional information where necessary.
Damage Claim Resolution
Approved damage claims may be resolved through:
- Replacement shipment
- Store credit
- Alternative resolution
at the sole discretion of SilverLeaf Bio.
Refunds are not guaranteed.
7. Incorrect Items Shipped
If a customer receives an item that differs from the item ordered, the customer must notify SilverLeaf Bio as soon as reasonably possible.
SilverLeaf Bio may investigate the issue and determine an appropriate resolution.
Possible resolutions may include:
- Replacement shipment
- Store credit
- Refund
- Other reasonable solution
at SilverLeaf Bio’s sole discretion.
8. Lost Shipment Resolution
Lost shipments are governed by the Shipping Policy.
If a shipment is confirmed lost in transit and no delivery confirmation or signature exists, SilverLeaf Bio may provide:
- Replacement shipment
- Store credit
- Other reasonable resolution
at its sole discretion.
Carrier delays, tracking interruptions, weather events, and operational delays do not automatically constitute a lost shipment.
9. Incorrect Shipping Information
Customers are solely responsible for providing accurate shipping information.
SilverLeaf Bio is not responsible for:
- Incorrect addresses
- Incomplete addresses
- Incorrect postal codes
- Incorrect recipient information
Orders affected by inaccurate customer-provided shipping information may not be eligible for refund, replacement, or credit.
10. Refused Deliveries
Customers who refuse delivery of a shipment may not be eligible for a refund.
Any resolution involving refused shipments shall be determined at the sole discretion of SilverLeaf Bio.
Shipping charges, carrier charges, and administrative costs may be deducted from any approved resolution.
11. Chargebacks
Customers are encouraged to contact SilverLeaf Bio directly regarding order concerns before initiating chargebacks or payment disputes.
SilverLeaf Bio reserves the right to:
- Contest improper chargebacks
- Provide supporting documentation
- Suspend customer accounts
- Restrict future purchases
where chargebacks are believed to be abusive, fraudulent, or inconsistent with these policies.
12. Resolution Method
Where SilverLeaf Bio determines that a customer is entitled to a resolution, SilverLeaf Bio reserves the right to determine the appropriate form of resolution.
Resolutions may include:
- Replacement shipment
- Store credit
- Refund
- Alternative reasonable solution
The form of resolution shall be determined by SilverLeaf Bio based on the circumstances of the claim.
13. Limitation of Liability
To the fullest extent permitted by applicable law, SilverLeaf Bio’s total liability relating to any refund request, order dispute, replacement claim, or transaction shall not exceed the amount paid for the affected order.
SilverLeaf Bio shall not be liable for:
- Consequential damages
- Indirect damages
- Lost profits
- Business interruption
- Third-party losses
arising from customer purchases.
14. Changes to This Policy
SilverLeaf Bio reserves the right to modify, update, replace, or revise this Refund Policy at any time.
Changes become effective upon publication to the website.
Continued use of the website constitutes acceptance of any revised policy.
15. Contact Information
Questions regarding this Refund Policy may be submitted through:
- Website Contact Form
- Customer Support Email
as listed on the Contact Us page.
16. Governing Law
This Refund Policy shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.
Any disputes relating to this Refund Policy shall be subject to the jurisdiction of the courts of Ontario unless otherwise required by applicable law.
